Terms & Conditions

Welcome to ETTE COLLECTIONS. By using this website and submitting an enquiry, you agree to the following terms.

1. Enquiries and order confirmation

Products shown on the website can be added to your enquiry bag. Submitting an enquiry does not by itself create a confirmed order. Our team will confirm product availability, final order details, applicable delivery charges and payment instructions before the order is finalized.

2. Product information

We make reasonable efforts to keep product names, images, descriptions and prices accurate. Product availability and pricing can change, so please verify the product details and current price before completing an order. Product images are for representation and may vary slightly from the delivered product.

3. Payment

There is no online payment checkout on this website. Payment is arranged directly with ETTE COLLECTIONS after product availability, applicable delivery charges and order details have been confirmed. The payment method currently used is direct UPI.

4. Shipping and delivery charges

Shipping charges are not necessarily included in the product price shown on the website. Where applicable, shipping charges may vary from product to product based on the supplier, delivery location and other shipping conditions. Some products may be offered with free shipping. The applicable shipping charge can only be confirmed after we check with the supplier and will be communicated to you before the order is finalized and payment is made.

5. Delivery time

Products are generally delivered within 6 to 10 working days after the order is confirmed, subject to product availability, supplier processing, shipping arrangements and courier conditions.

6. Unboxing video

Please record a full, continuous video while opening the parcel.
If the product is damaged, the damage must be clearly visible in the original unboxing video.
A retaken video after the parcel has been opened will not be accepted as proof.
Claims for loss or damage without unboxing video proof may not be accepted.

7. Returns

Returns are accepted only for a damaged or wrongly delivered product, subject to review and the requirements in our Cancellation & Refund Policy.

8. Communication

For product enquiries, we use WhatsApp as the primary communication channel. You must send the prepared WhatsApp enquiry after being redirected from the website for the enquiry to be treated as complete.

For questions about these terms, please contact ETTE COLLECTIONS through the Support page.