Privacy Policy

ETTE COLLECTIONS respects your privacy and uses the information you provide to process enquiries, communicate with you and provide customer support.

Information we collect

When you submit a product enquiry, we may collect your name, email address, WhatsApp/phone number, delivery address, place, landmark, state, district, PIN code and any additional information you choose to provide. Support requests may include your name, email, optional phone number and message.

How we use your information

To review and respond to your product enquiry.
To confirm product availability, order details and delivery information.
To communicate with you about an enquiry or confirmed order, primarily through WhatsApp.
To provide customer support and resolve product or delivery issues.
To maintain enquiry records and improve our service.

WhatsApp communication

When you choose to send an enquiry through WhatsApp, your message is handled by WhatsApp and sent to the ETTE COLLECTIONS enquiry number. WhatsApp may process your information according to its own privacy practices and terms.

Payments

This website does not collect online payment details. Payment is arranged directly with ETTE COLLECTIONS after availability and order details are confirmed.

Sharing of information

We do not sell your personal information. We use enquiry and delivery information only as reasonably necessary to communicate with you, arrange your requested order and provide support. Where information must be shared with a delivery or service partner to fulfil an order, only relevant information is used for that purpose.

Data security and retention

We take reasonable steps to protect enquiry and support information. Records may be retained for customer service, order administration, accounting and legal or operational requirements.

Your choices

If you want to ask about the personal information associated with an enquiry or request a correction, please contact us through the Support page.