Cancellation & Refund Policy

Before order confirmation

Submitting an enquiry does not create a paid order. You may contact ETTE COLLECTIONS if you no longer wish to proceed before the order is confirmed.

Shipping charges

Shipping charges, where applicable, are confirmed after we check with the supplier. They may vary depending on the product, supplier and delivery location, and some products may have free shipping. We will communicate the applicable shipping charge before the order is finalized and payment is made.

After payment / order confirmation

Once an order has been confirmed and payment has been made, please contact us as soon as possible if you need to discuss a cancellation. Whether cancellation is possible can depend on the product, supplier processing, shipping arrangements and dispatch status.

Returns

Returns are accepted only for a damaged or wrongly delivered product.

Mandatory unboxing video

Please record a full unboxing video from the moment the parcel is opened.
Any damage or wrong product must be clearly shown in that original video.
Retaking or recreating the video after opening the parcel will not be considered as proof.
Claims for damage or loss without unboxing video proof may not be accepted.

If you receive a damaged or wrongly delivered product, please contact ETTE COLLECTIONS with the original unboxing video as soon as possible so we can review the issue and coordinate the next steps.